Ms C complained that Swansea Council had not properly considered her request for school transport. She described that the available walking route to her child’s school was unsuitable.
The Ombudsman decided that the Council had not completed an assessment of the route, as required under the Learner Travel Guidance.
The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to arrange an independent assessment of the route within 1 month and offer Ms C the opportunity to accompany the Assessor on the route.