Miss C complained about the care and treatment provided to her by Cardiff and Vale University Health Board in its management of her early pregnancy loss.
The Ombudsman found that the Health Board’s complaint response to Miss C was not compliant with The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Miss C and to provide confirmation that her complaint would be fully investigated with in accordance with the Regulations, within 5 days.