Miss A complained that Powys Teaching Health Board (“the Health Board”) failed to provide a patient specific complaint response in relation to the management of her late father’s care and treatment.
The Ombudsman found that the Health Board failed to adequately address Miss A’s concerns in relation to the rationale behind abrupt medication changes and whether the inappropriate management of medication caused over sedation.
The Ombudsman sought and gained the agreement of the Health Board to provide Miss A with a further complaint response within 1 month.