Miss A complained to Hafod Housing Association about disrepair in her
kitchen. Also, Miss A complained there was damage to her personal
items due to delays in repairs.
The Ombudsman found that there were outstanding repairs left to her
kitchen ceiling and that the Association had not fully considered
compensation for Miss A. The Ombudsman considered this caused
Miss A frustration and decided to settle the complaint without an
investigation.
The Ombudsman sought and gained the Association’s agreement to
within 4 weeks, complete the outstanding repairs to Miss A’s kitchen
ceiling. Additionally, to within 2 weeks invite Miss A to submit evidence
in support of a claim for compensation. Within 2 weeks of receiving
evidence, consider the evidence submitted and within 2 weeks of receipt
of evidence, issue a written explanation explaining the reasons why
compensation was or was not granted.