Miss A complained about the Council’s complaint handling regarding issues of non-compliance with planning applications.
The Ombudsman found that Miss A had not received a detailed formal complaint response by the Council. The Ombudsman considered that this caused Miss A frustration and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to issue a more detailed complaint response, explaining what processes have been followed, what enforcement action has been considered/taken and the rationale guiding such decisions.