Mr A complained that he had not received a response, within 6 months, to a complaint he submitted to Aneurin Bevan University Health Board (“the Health Board”) regarding the care and treatment his father received.
The Ombudsman decided that whilst the Health Board had provided updates to Mr A, it had not issued the complaint response, or informed him of when a response may be expected. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement that within 1 month it would contact Mr A to inform him when a response may be expected.