Mr A complained that Aneurin Bevan University Health Board failed to respond to a complaint he submitted in September 2025 concerning the care and treatment provided to his father.
The Ombudsman found there was a delay in the Health Board issuing its complaint response. This caused additional frustration and uncertainty for Mr A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue its complaint response within 4 weeks and include a time and trouble redress offer of £50.