Our previous Equality Plan covered the period from 2019 to 2022. It identified 11 Equality Objectives, related to how we deliver our complaints service, how we embed equality considerations into our improvement work and how we work as an employer. In 2020, we also developed our ‘Race and Ethnicity at Work Charter’. In 2022, we extended the Plan and the Charter for a year, as we started to work on our new Strategic Plan setting the direction for the office for 2023- 2026.

We completed many actions that we had committed to under the Plan and the Charter. However, we did not have the impact that we wanted to have in all respects.

We developed our Equality Plan to support the delivery of our new Strategic Plan 2023-2026 and its mission: to have a positive impact on people and public services in Wales. Under the Plan, we will:

  • Ensure that we support people with additional access needs to use our complaints service.
  • Help to improve our services and impact through better engagement
    with equality groups.
  • Raise public awareness of the office and its role and powers among
    groups under-represented among our complainants.
  • Maintain and develop more accessible information explaining who we
    are and how we work.
  • Through our Complaints Standards role, seek to influence positively
    the accessibility of local complaints processes.
  • Work to improve representation of target groups among our workforce.
  • Continue to monitor our gender pay gap and identify any opportunities to reduce it further.

We are grateful to all who contributed to creating this Plan and are looking forward to putting it to work!

To read the Plan (also as Easy Read) click here.