In line with all public services in Wales, we are monitoring the ongoing situation regarding Coronavirus (COVID-19) and managing the possible impact on the organisation.
Our service users: We are currently responding to emails as normal, and we would encourage you to contact us by email whenever possible, or by submitting a complaint form through our website. Our telephone service has been suspended, but if you leave a voice message we will try to call you back although there is likely to be some delay. In line with the UK Government advice, we are making alternative arrangements to enable our staff to work from home. We are working to maintain a good service and to try to remain accessible to all people who need us. However, we may not be able to meet our usual target dates, and those using our service may experience slower than usual response times.
As of Monday 23rd March, we are no longer able to accept incoming post – any items sent to PSOW during this time will be kept at the Post Office. There are no staff present to send out mail by post from PSOW.