The Ombudsman’s Casebook is published on a quarterly basis and contains the summaries of all reports issued during the quarter, as well as a selection of summaries relating to quick fixes and voluntary settlements.
Due to circumstances beyond our control, the Ombudsman Office is currently closed including our telephone lines. Please contact us instead by email using firstname.lastname@example.org and we will deal with your query as soon as the we can after the office re-opens.
The Online complaint form is still available for you to submit complaints.
We apologise for any inconvenience caused.