Below you can find some of the policies and procedures that we use for our internal purposes. If you would like to see any policies not included below, please contact policycontrol@ombudsman.wales.
Go to our Recruitment and Selection Policy and Procedure
Go to our Whistleblowing Policy
Go to our Employment Reference Policy
Go to our Staff Standards of Conduct Policy
Go to our Social Media Use Policy
Go to our Managing Customer Contact Policy
Go to our Managing Customer Contact Policy (Easy Read)
Go to our Data Protection Policy
Go to our Records Management Policy
Go to our Record Retention Schedule