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Factsheets

We have produced the below Factsheets relating to specific subjects of complaints. The Factsheets are intended to help members of the public to understand what we can and cannot investigate.

 

What we do when we get your complaint about a public service provider in Wales

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Service Provider Factsheet – Complaint against GPs – Our procedure

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Service Provider Factsheet – What we do when we get a complaint about a NHS dentist, optician or pharmacy

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0300 790 0203 Our phone line is open 10am-12:30pm and 1:30pm-4pm Monday – Friday

Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae, Pencoed
CF35 5LJ

You can contact us in Welsh and we will respond in Welsh.
This will not lead to a delay in responding.
All our documents are available in both Welsh and English.
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