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Fact Sheets

The Public Services Ombudsman for Wales has produced the below Factsheets relating to specific subjects of complaint. The Factsheets are intended to assist members of the public in understanding what we can and cannot investigate.

Accountability of the Ombudsman
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Advocacy and Advice
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Anti-social Behaviour
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Bailiffs
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Blue Badge Scheme
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Building Control
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CAFCASS CYMRU
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Car Parking Enforcement
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Care Inspectorate Wales (CIW)
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Child Protection
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Code of Conduct - Assessing Public Interest
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Code of Conduct - General Information
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Code of Conduct - Information for members
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Code of Conduct - Information for witnesses
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Code of Conduct - Member Interviewees
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Code of Conduct - What we do when we get your complaint
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Code of Conduct - What we do when we get your complaint (Easy read)
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Community and Town Councils
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Commissioned and Private Healthcare
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Complaints of Maladministration and Service Failure: Factsheets for Interviewees
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Continuing Care
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Council Tax
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Dentists, Opticians and Pharmacists
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Disabled Facilities Grants
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General Practitioners
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Healthcare Inspectorate Wales (HIW)
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Homelessness
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Housing Allocation
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Housing and Council Tax Reduction
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Housing Repairs
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Human Rights Act
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NHS Complaints
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Noise Nuisance
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Personnel and Employment Problems
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Planning Applications
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Planning Enforcement
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Planning Inspectorate (Wales)
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Protection of Vulnerable Adults
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Public Rights of Way
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Recommendations and Compliance
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Record Keeping
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Remedies
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School Appeals
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School Complaints
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School Exclusions
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Social Services
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Special Educational Needs
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Student Finance
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What we do when we get a complaint about a GP practice
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What we do when we get a complaint about a NHS dentist, optician or pharmacy
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What we do when we get your complaint about a public body in Wales
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What we do when we get your complaint about a public body in Wales (Easy read)
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