Select Your Language

Fact Sheets

The Public Services Ombudsman for Wales has produced the below Factsheets relating to specific subjects of complaint. The Factsheets are intended to assist members of the public in understanding what we can and cannot investigate.

Accountability of the Ombudsman
Download
Complaints againsts Community & Town Councils - General information
Download
Complaints against public bodies - Our procedure
Download
Complaints against public bodies - Our procedure (Easy Read)
Download
Interviews - Being interviewed by the Ombudsman (Service Failure Complaints)
Download
Human Rights Act
Download
Recommendations and Compliance
Download
Remedies
Download
Code of Conduct - Assessing Public Interest
Download
Code of Conduct - General Information
Download
Code of Conduct - Information for Members
Download
Code of Conduct - Information for Witnesses
Download
Code of Conduct - Member Interviewees
Download
Code of Conduct - What we do when we get your complaint
Download
Code of Conduct - What we do when we get your complaint (Easy read)
View
Education - School Admission Appeals
Download
Education - School Complaints - General information
Download
Education - School Exclusions Appeals
Download
Education - SEN
Download
Education - Student Finance
Download
Health - Complaints against NHS Dentists, opticians and pharmacies - Our procedure
Download
Health - Commissioned and Private Healthcare
Download
Health - Complaint against GPs - Our procedure
Download
Health - Continuing Care
Download
Health - Dentists, Opticians and Pharmacists
Download
Health - GPs
Download
Health - HIW
Download
Health - NHS Complaints - General information
Download
Housing & your home - Council Tax
Download
Housing & your home - Disabled Facilities Grants
Download
Housing & your home - Homelessness
Download
Housing & your home - Housing Allocation
Download
Housing & your home - Housing and Council Tax Reduction
Download
Housing & your home - Housing Repairs
Download
Housing & your home - Noise Nuisance
Download
Parking - Blue Badge Scheme
View
Parking - Car Parking Enforcement
Download
Planning - Building Control
Download
Planning - Planning Applications
Download
Planning - Planning Enforcement
Download
Planning - Planning Inspectorate Wales
Download
Social Services - CAFCASS
Download
Social Services - Care Inspectorate Wales
Download
Social Services - Child Protection
Download
Social Services - General Information
Download
Social Services - POVA
Download
Various other - Antisocial Behaviour
Download
Various other - Bailiffs
Download
Various other - Advocacy and advice
View
Various other - Personnel and Employment Problems
Download
Various other - Public Rights of Way
Download
Various other - Record Keeping
Download