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Factsheets

The Public Services Ombudsman for Wales has produced the below Factsheets relating to specific subjects of complaint. The Factsheets are intended to assist members of the public in understanding what we can and cannot investigate.

Complaints against public bodies - Our procedure (Easy Read)
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Code of Conduct - What we do when we get your complaint (Easy read)
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Accountability of the Ombudsman
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Complaints against public bodies - What we do when we get your complaint
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Complaints againsts Community & Town Councils - General information
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Human Rights Act
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Redress
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Remedies
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Code of Conduct - Assessing Public Interest
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Code of Conduct - General Information
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Code of Conduct - Information for Members
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Code of Conduct - Information for Witnesses
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Code of Conduct - Member Interviewees
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Code of Conduct - What we do when we get your complaint
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Education - School Admission Appeals
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Education - School Complaints - General information
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Education - School Exclusions Appeals
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Education - SEN
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Education - Student Finance
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Health - Continuing Care
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Health - Dentists, Opticians and Pharmacists
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Health - GPs
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Health - HIW
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Health - NHS Complaints - General information
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Health - Healthcare delivered outside the NHS
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Housing & your home - Council Tax
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Housing & your home - Disabled Facilities Grants
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Housing & your home - Homelessness
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Housing & your home - Housing Allocation
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Housing & your home - Housing and Council Tax Reduction
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Housing & your home - Housing Repairs
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Housing & your home - Noise Nuisance
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Parking - Blue Badge Scheme
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Parking - Car Parking Enforcement
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Planning - Building Control
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Planning - Planning Applications
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Planning - Planning Enforcement
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Planning - Planning Inspectorate Wales
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Social Services - CAFCASS
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Social Services - Care Inspectorate Wales
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Social Services - Child Protection
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Social Services - General Information
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Social Services - POVA
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Various other - Antisocial Behaviour
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Various other - Bailiffs
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Various other - Advocacy and advice
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Various other - Personnel and Employment Problems
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Various other - Public Rights of Way
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Various other - Record Keeping
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Service Provider Factsheet - Complaint against GPs - Our procedure
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Service Provider Factsheet - Complaints against NHS Dentists, opticians and pharmacies - Our procedure
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Service Provider Factsheet - Recommendations and Compliance
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Service Provider Factsheet - Interviews - Being interviewed by the Ombudsman (Service Failure Complaints)
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