Skip to main content
Cymraeg
Toggle Search Form
Type in your search and hit enter to see results…
Search
Home
Making a complaint
Expand Making a complaint
Making a complaint
Making a complaint
Information:
Back
View Menu
How to complain
Factsheets
Organisations you can complain to us about
How we can help you to use our service
Microsoft 365 Secure Email
Complaints About:
Back
View Menu
Complaints about public service providers in Wales
Complaints about the conduct of local councillors
Complaints about independent care providers
Complaints about Nosocomial COVID-19
Other Organisations:
Back
View Menu
Other organisations that may be able to help you
Advice and Advocacy bodies
About Us
Expand About Us
About Us
About Us
About us:
Back
View Menu
Who We Are
Our mission, ambition, principles and aims
Our Own Initiative Investigations
Our Service Standards
Our Policies and Procedures
Requesting:
Back
View Menu
How to request a review of a decision we have taken or complain about us
How to request information about our work
How to request information we hold about you
Guide to Information
Other:
Back
View Menu
News
Accessibility
Read the Public Services Ombudsman (Wales) Act 2019
Our Customer Satisfaction Survey
Publications
Expand Publications
Publications
Publications
Publications:
Back
View Menu
Factsheets
Information for Councillors
Consultations
Research and Surveys
Annual Letters
Case Findings:
Back
View Menu
Our Findings
Public Interest Reports
Own Initiative Reports
Equality and Human Rights Casebook
Open Data
Plans and Reports:
Back
View Menu
Annual Reports and Accounts
Thematic Reports
Strategic Plans
Sustainability Reports
Other Documents:
Back
View Menu
Equality
Welsh Language Standards
For Service Providers
Expand For Service Providers
For Service Providers
For Service Providers
Back
View Menu
Guidance to public bodies in Wales
Information for independent care providers
Factsheets for Service Providers
Back
View Menu
Complaints Standards Authority
Collaborative Working & Best Practice Seminars
Back
View Menu
Clinical Standards
Memoranda of Understanding
EasyRead
Expand EasyRead
EasyRead
EasyRead
Back
View Menu
How we work
Information about Code of Conduct
Complaints about public service providers
Complaints about Education
Back
View Menu
Complaints about Health
Complaints about Housing & Your Home
Complaints about Parking
Complaints about Planning
Back
View Menu
Complaints about Social Services
Complaints about Other things
Own Initiative Investigations
Thematic Reports
Back
View Menu
Annual Reports & Accounts
Sustainability Reports
Equality Documents
Join us
Contact us
Expand Contact us
Contact us
Contact us
Back
View Menu
Contact Us
Media Centre
Cymraeg
Toggle Search Form
Toggle Search Form
Toggle Menu
Own Initiative – Extended Investigations Procedure & Criteria
Own Initiative Investigations Procedure for investigation
Read more
Own Initiative Investigations Procedure for investigation (Easy Read)
Read more
Own Initiative Investigations Criteria for Investigation
Read more
Own Initiative Investigations Criteria for Investigation (Easy Read)
Read more
