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From 1 November 2014, the Public Services Ombudsman for Wales’s jurisdiction changed. This is as a result of the Social Services and Well-being (Wales) Act 2014. He now has an extended role in relation to care homes, domiciliary care and palliative care services.

The information leaflet below has been produced to help independent service providers to understand the extension to the Ombudsman’s jurisdiction.

Information for Independent Providers of Care Homes, Domiciliary Care and Palliative Care Services