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News

Blurred View Of Modern Medical Office With Doctor's Workplace
4 December 2025 Significant failings by Swansea Bay University Health Board and Cwm Taf Morgannwg University Health Board in managing orthopaedic surgery waiting lists
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6 November 2025 Systemic Failings at Trivallis After Years of Tenant Disrepair
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Mold in a corner of a ceiling
30 October 2025 Significant failings by Cardiff and Flintshire Councils in responding to complaints about damp and mould
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Blurred View Of Modern Medical Office With Doctor's Workplace
9 October 2025 Learning Disability Epilepsy Service closure leaves patients without adequate specialist care
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8 April 2025 “Significant shortcomings in the patient’s post-operative care, failures in the informed consent process and inadequate contract monitoring arrangements in place”
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18 March 2025 Today we issue two new Public Interest reports into Welsh Ambulance Services University NHS Trust after identifying service failures and serious concerns about the robustness of the Trust’s responses to complaints
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Blurred View Of Modern Medical Office With Doctor's Workplace
29 January 2025 A significant service failure to urgently refer a patient with symptoms suggestive of bladder cancer
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A doctor putting their hand on a patient's shoulder in support
18 July 2024 Cancer Patient Denied Potentially Curative Surgery By Betsi Cadwaladr University Health Board
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A doctor taking notes while talking to a patient
10 July 2024 Patient with learning disabilities failed by Betsi Cadwaladr University Health Board
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Blurred hospital corridor
25 January 2024 Patients suffer unfair treatment due to errors in Swansea Bay University Health Board’s waiting lists
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0300 790 0203 Our phone line is open 10am-12:30pm and 1:30pm-4pm Monday – Friday

Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae, Pencoed
CF35 5LJ

You can contact us in Welsh and we will respond in Welsh.
This will not lead to a delay in responding.
All our documents are available in both Welsh and English.
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