Press Release - Public Services Ombudsman for Wales

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9 January 2023 We invite views on proposed investigation into the use of needs assessments and complaints processes by unpaid carers

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6 December 2022 We publish Welsh Health Board and Trusts complaints data for the first time

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Four books stacked on top one another

30 November 2022 We publish our fourth Equality and Human Rights Casebook

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5 October 2022 Patient with multiple sclerosis suffers “Significant Injustice” due to Betsi Cadwaladr University Health Board’s failure to adequately monitor and oversee commissioned care

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26 September 2022 Today we are publishing our Annual Equality Report 2021/22

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22 September 2022 Open consultation: Our draft Strategic Plan 2023-2026

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Annual report and accounts 2021/22

9 August 2022 Complaints to the Public Services Ombudsman for Wales at a record level

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2 February 2022 Cardiff Council to improve its “Assisted Lift” waste collection service, after the Ombudsman finds it failed vulnerable residents

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5 June 2018 “Catalogue of failings” in Cwm Taf Patient Death

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1 August 2017 South Wales Health Board criticised for three year delay in handling complaint

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