Press Release - Public Services Ombudsman for Wales

Blurred View Of Modern Medical Office With Doctor's Workplace

9 October 2025 Learning Disability Epilepsy Service closure leaves patients without adequate specialist care

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8 April 2025 “Significant shortcomings in the patient’s post-operative care, failures in the informed consent process and inadequate contract monitoring arrangements in place”

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A doctor taking notes while talking to a patient

10 July 2024 Patient with learning disabilities failed by Betsi Cadwaladr University Health Board

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A person using a calculator

8 December 2023 Today we publish data showing reduction in Complaints to Health Boards & Trusts

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Law Books And Scales Of Justice On Desk

30 November 2023 We publish our fifth Equality and Human Rights Casebook

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A year of change - a year of challenge annual report and accounts 2022/23

9 August 2023 Complaints to our office at new record level

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A nurse holding the hands of a patient in support

15 June 2023 Today we publish our report: ‘Groundhog Day 2’

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Photo of a hospital corridor

13 April 2023 Dignity of a patient with bowel care needs compromised after Betsi Cadwaladr University Health Board fails to deliver appropriate medical and nursing care

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Strategic Plan 2023-2026: A new chapter

4 April 2023 Today, we publish our Strategic Plan 2023-2026: A new chapter

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An open envelope with a megaphone coming out of it

16 January 2023 We appoint four new members to our governance roles

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