- Salary
- £32,064 – £33,699 (FTE) (pay award pending)
We are looking to appoint a Translation Officer to provide a professional, efficient and sustainable Welsh translation service for the Ombudsman and the office of the Ombudsman, focusing on day‑to‑day, time‑sensitive and priority work, quality assurance, and effective use of translation memory and language tools to support compliance with the Welsh Language Standards.
The role:
- Provide high‑quality written translation and drafting between Welsh and English (and vice versa) for time‑sensitive correspondence, communications and public‑facing content, including material received from complainants and public bodies, in line with statutory requirements and agreed timescales.
- Proof‑read Welsh and English content to ensure linguistic accuracy, clarity, tone, Plain English /Cymraeg Clir and consistency with organisational house style.
- Undertake quality assurance of externally commissioned translations to ensure correct terminology, style and compliance with organisational standards.
- Maintain, update and apply agreed Welsh‑English terminology, including management of glossaries and reference resources.
- Manage and make effective use of the organisation’s translation memory system, including post‑editing and review of machine‑generated translations to professional standards.
- Support efficient translation workflows by managing translation requests submitted via the Hub and advising on realistic deadlines for non‑urgent work.
- Work with the Communications team to ensure the Welsh language Website and social media content are accurate, timely and compliant with the Welsh Language Standards.
- Provide guidance to the wider team on the effective use of Welsh and English when producing documents in line with the Welsh Language Standards.
- Lead administration arrangements for the commissioning and management of external translation services.
- Provide translation support for online meetings and events.
- Support initiatives to promote confidence in the use of Welsh in the workplace, including contributing to staff training and awareness-raising activities.
- Monitor developments in Welsh translation practice, terminology and guidance issued by relevant bodies and advise on implications for the organisation.
- Attend relevant training and Welsh Language events as part of ongoing professional development.
- Any other duties, commensurate with the grade, skills and experience the post-holder is expected to have, which from time to time may be allocated by managers.
Essential
- A recognised qualification in translation or Welsh language (degree level or equivalent professional qualification), or equivalent demonstrable professional experience.
- Proven experience of professional Welsh‑English translation and/or post‑editing to a high standard.
- Fluency in spoken Welsh and excellent written Welsh and English
- Excellent proof reading and quality-assurance skills.
- Ability to complete translations accurately and effectively, within tight timescales.
- Absolute discretion and an understanding of the need for confidentiality
- Good IT skills, including experience of translation tools.
- Excellent interpersonal skills, with the ability to work independently and collaboratively.
- Experience of providing a service which is fair and equitable to all regardless of gender, marital status, ethnicity, religious denomination, sexual orientation, disability or age or any other irrelevant consideration.
Desirable
- Broad knowledge and understanding of the Ombudsman’s jurisdiction.
- The ability to offer a simultaneous translation service.
- Experience of working/operating in a customer focused environment.
- Full clean driving licence and use of a vehicle, insured for business use.
- Previous experience within the public sector.
- Member of Cymdeithas Cyfieithwyr Cymru (the Association of Welsh Translators and interpreters) or willingness to work towards membership.
Pay and Benefits
Salary: £32,064 – £33,699 (FTE) (pay award pending)
Pension: Civil Service pension scheme
Holiday: 32 days + bank holidays (pro rata)
Hours: 21 per week, full flexitime (1.5 flexi days available per month)
Location: Bridgend — 1–2 days in office, otherwise fully flexible