Services that actively listen and learn from complaints.
To uphold justice and improve public services.
Achievement: Doing the best you can
Togetherness: Being respectful to each other and working collaboratively for the organisation to succeed
Positivity: Showing enthusiasm and pride about who we are and in what we do
Supportiveness: Being there for each other and appreciating our diversity
Ownership: Taking responsibility for everything we do
Willingness: Having a keen, flexible and can-do approach
Strategic Aim 1: Deliver Justice: To provide a complaints service that is accessible, of the highest quality, proportionate and effective.
Strategic Aim 2: Promote Learning, Work to Improve Public Services: Promote learning from complaints and stimulate improvements on a wider scale.
Strategic Aim 3: Use Resources Wisely and Future-proof The Organisation: Identify and adopt best practice. Secure value for money and services that are fit for the future. Support staff and ensure good governance which supports and challenges us.