We offer free online training sessions to explain our role, process and support available.
This training can be beneficial for advice and advocacy organisations, Westminster and Senedd Cymru constituency teams and any other stakeholders who seek to support members of the public facing issues with public services in Wales.
The session outlines what we do, how we work, and how to get most of our service.
Our training includes the following modules:
- Our role and powers – what we can and cannot look at
- How we consider a complaint – our approach and decision-making process
- Submitting evidence – how best to send us information
- Communication and support – how to contact us and what additional support we can provide
Each module includes time for questions, followed by a final Q&A session for anything not already covered.