We have issued the following thematic reports:
Groundhog Day 2: An Opportunity for Cultural Change in Complaint Handling?
Ending Groundhog Day – Lessons in Poor Complaint Handling
Out of Hours-Time to Care
Home Safe and Sound: Effective Hospital Discharge
Justice Mislaid – Lost Records and Lost Opportunities
Justice Mislaid – Lost Records (Easy Read)
At Your Service: A Good Practice Guide