This privacy notice explains the way in which we (the Public Services Ombudsman for Wales) will handle your personal information when you visit our website.
This part of the privacy notice explains:
When you visit our website, we collect some information automatically that helps us to maintain and monitor the performance of our website. This helps us to improve your experience of using our website.
You can choose to use Browsealoud to have the content on our website read aloud by click on the ReachDeck toolbar at the top of our website. You can use the service to simplify and adjust the site and translate the text into different languages. When you click on the Browsealoud button this raises a request for the content to be translated. The content is automatically sent securely to Texthelp Ltd so that it can be converted into audio. Browsealoud does not collect or store any identifiable information about you.
We will need your consent to collect some information, such as when you agree for the use of optional cookies. However, when the processing is necessary for the security and integrity of our website we rely on our legitimate interests.
When you submit a complaint through our website the processing is necessary for us to perform a task in the public interest.
We take steps to protect your personal information. You can read about the steps we take in the General Information section of our privacy notice.
We will keep the information only for as long as we need it and will depend on what it is being used for. We have published our record retention schedule on our website. If you would like us to send you a copy, please let us know.
As we are processing your personal data for our legitimate interests, you have the right to object to our processing of your personal data. There are legitimate reasons why we may refuse your objection, which depend on why we are processing it. Read more about how we use your personal information from our main privacy notice. This also tells you more about your data protection rights.
If you are unhappy with the way in which we have used your information you have the right to complain to the Information Commissioner’s Office (ICO).