This privacy notice explains the way in which we (the Public Services Ombudsman for Wales) handle your personal information when you make an information request to us, or when you exercise your information rights. For example, if you want to object to the way we have handled your personal information. This privacy notice tells you:
The Public Services Ombudsman for Wales has legal powers to consider complaints about public services in Wales. For example, you may complain that you have been treated unfairly or received a bad service through some failure on the part of the body providing it. We can consider complaints about most public bodies in Wales.
We can also look at complaints that councillors (including community councillors) have broken their local authority’s code of conduct.
We need to comply with our legal obligations as a public body under the information request legislation. For example, the Freedom of Information Act 2000, Environmental Information Regulations 2004, the General Data Protection Regulation and the Data Protection Act 2018.
When you contact us, we create an electronic record on our database to help us manage and respond to your request or enquiry. We collect the following personal information about you:
We only share your request and our response when the law requires us to do so. For example, if you complain to the Information Commissioner about the way we have handled your request.
We will keep the information only for as long as we need it and will depend on what it is being used for.
You have the following rights over the information we hold about you:
You can contact us to exercise your rights or to make a complaint about how your information is used by emailing Information.Request@ombudsman.wales
If you are unhappy with the way in which we have used your information you have the right to complain to the Information Commissioner’s Office (ICO).