Consultation closing date and time: 6 February 2023, 23:59.
We have the power to undertake ‘own initiative’ investigations where evidence suggests that there may be systemic service failure or maladministration. We are now considering undertaking an investigation into the ease of access for carers to, and the effectiveness of:
The purpose of the investigation would be to identify barriers faced by carers in these specific areas.
Where evidenced, the investigation would identify recommendations for improvements to ensure carers receive effective and timely needs assessments and that carers are able to engage effectively with health and local authority complaints processes. The investigation would also share any good practice identified to drive improvement across public services in Wales.
We invite comments and responses on the proposed investigation.
You can find details of this consultation in the consultation document below:
If you need this document in another format, please contact us at OwnInitiative@ombudsman.wales or one of the options shown under ‘How to respond’ below.
Please share with us your views by 23:59 on 6 February 2023 in any of the following ways: