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Nick Bennett, Public Services Ombudsman for Wales

By investigating complaints, we aim to put things right for service users and contribute to improving public service delivery and standards in public life.

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News & Blog

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Surgical Delays Leaves Elderly Woman Housebound For 8 Years

2 Mar

At Your Service: New Good Practice Report Published

25 Feb

Ombudsman Publishes Equality & Human Rights Casebook

11 Feb

“Thank you once again for all you have done to bring my family and I some sense of closure, but, most of all, the truth.”

Ms C Complainant

“It just shows that making a complaint does make a difference.”

Mr N Complainant

"We found our senior investigator to be refreshingly fair, clear and above all totally perceptive of what has happened to us in our journey to seek fair treatment."

Ms F Complainant

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