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Nick Bennett, Public Services Ombudsman for Wales

By investigating complaints, we aim to put things right for service users and contribute to improving public service delivery and standards in public life.

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News & Blog

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New Code of Conduct Guidance for members of local authorities in Wales

17 May

New Ombudsman report finds Flintshire County Council guilty of maladministration over unlawful planning development

25 Mar

Surgical Delays Leaves Elderly Woman Housebound For 8 Years

2 Mar

“Thank you once again for all you have done to bring my family and I some sense of closure, but, most of all, the truth.”

Ms C Complainant

“It just shows that making a complaint does make a difference.”

Mr N Complainant

"We found our senior investigator to be refreshingly fair, clear and above all totally perceptive of what has happened to us in our journey to seek fair treatment."

Ms F Complainant

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