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Nick Bennett, Public Services Ombudsman for Wales

By investigating complaints, we aim to put things right for service users and contribute to improving public service delivery and standards in public life.

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News & Blog

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“Significant injustice” Caused to Mother and Son Due to Health Board’s Failure to Provide Appropriate Psychology Services: An Ombudsman Investigation

19 Oct

Ombudsman publishes his first-ever own initiative investigation into the homelessness review process in Wales, finding evidence of “systemic maladministration” by local authorities

6 Oct

Open Consultation on Proposed Guidance on “Principles of Good Administration” and “Good Records Management”.

21 Sep

“Thank you once again for all you have done to bring my family and I some sense of closure, but, most of all, the truth.”

Ms C Complainant

“It just shows that making a complaint does make a difference.”

Mr N Complainant

"We found our senior investigator to be refreshingly fair, clear and above all totally perceptive of what has happened to us in our journey to seek fair treatment."

Ms F Complainant

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