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Nick Bennett, Public Services Ombudsman for Wales

By investigating complaints, we aim to put things right for service users and contribute to improving public service delivery and standards in public life.

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News & Blog

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New Ombudsman report finds “catalogue of failings” by Cwm Taf Morgannwg University Health Board in the care of a cancer patient who later died

26 Jul

Ombudsman Publishes Annual Report and Accounts for 2020/21 ‘Delivering Justice’

15 Jul

Elected Members of Flintshire County Council Agree Ombudsman’s Recommendations

28 May

“Thank you once again for all you have done to bring my family and I some sense of closure, but, most of all, the truth.”

Ms C Complainant

“It just shows that making a complaint does make a difference.”

Mr N Complainant

"We found our senior investigator to be refreshingly fair, clear and above all totally perceptive of what has happened to us in our journey to seek fair treatment."

Ms F Complainant

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