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Nick Bennett, Public Services Ombudsman for Wales

By investigating complaints, we aim to put things right for service users and contribute to improving public service delivery and standards in public life.

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News & Blog

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Death of patient in care of Cardiff and Vale University Health Board after “significant service failure”

20 Jan

We appoint four new members to our governance roles

16 Jan

We invite views on proposed investigation into the use of needs assessments and complaints processes by unpaid carers

9 Jan

“Thank you once again for all you have done to bring my family and I some sense of closure, but, most of all, the truth.”

Ms C Complainant

“It just shows that making a complaint does make a difference.”

Mr N Complainant

"We found our senior investigator to be refreshingly fair, clear and above all totally perceptive of what has happened to us in our journey to seek fair treatment."

Ms F Complainant

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