By investigating complaints, we aim to put things right for service users and contribute to improving public service delivery and standards in public life.
“Thank you once again for all you have done to bring my family and I some sense of closure, but, most of all, the truth.”
Ms C
Complainant
“It just shows that making a complaint does make a difference.”
Mr N
Complainant
"We found our senior investigator to be refreshingly fair, clear and above all totally perceptive of what has happened to us in our journey to seek fair treatment."
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Coronavirus (COVID-19)
In line with all public services in Wales, the Public Services Ombudsman for Wales is closely monitoring the ongoing impact of Coronavirus (COVID-19) on public services and on our organisation. We will continue to provide a service that is as normal as possible, but our office remains closed to the public. Thank you.