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Nick Bennett, Public Services Ombudsman for Wales

By investigating complaints, we aim to put things right for service users and contribute to improving public service delivery and standards in public life.

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News & Blog

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We publish today a public interest report about an investigation into the care and treatment provided to a patient by Betsi Cadwaladr University Health Board.

14 Sep

Today, we open the consultation on our new Equality Plan 2023-2026

4 Sep

Our Quarterly Newsletter - August 2023

25 Aug

“Thank you once again for all you have done to bring my family and I some sense of closure, but, most of all, the truth.”

Ms C Complainant

“It just shows that making a complaint does make a difference.”

Mr N Complainant

"We found our senior investigator to be refreshingly fair, clear and above all totally perceptive of what has happened to us in our journey to seek fair treatment."

Ms F Complainant

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