Neath Port Talbot Council
Mr M complained that Neath Port Talbot Council failed to provide an adequate response to his safety concerns about a new school.
The Ombudsman decided that whilst the Council had issued a Stage 1 complaint response, it had not always responded to Mr M’s emails. She said that this caused frustration and uncertainty to Mr M. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Mr M, provide an explanation for the delay and failure to respond to his emails, and issue a complaint response by 4 July. Furthermore, the Council is to provide Mr M with a copy of the safety report as soon as it is available.