Miss F complained that Cardiff Council failed to address all the concerns she raised with it concerning the maintenance of the surrounding area to her home. That the area has become hazardous.
The Ombudsman found that the Council’s complaint response was not complete. This caused additional frustration and uncertainty for Miss F. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to issue a more detailed response to Miss F, within 4 weeks.