Mrs A complained about the lack of response to her concerns regarding Continuing Healthcare (CHC) eligibility for her mother, Mrs B, from Powys County Council.
The Ombudsman said that the Council had not formally responded to Mrs A’s concerns.
The Ombudsman sought and gained the Council’s agreement to within 10 weeks, apologise to Mrs B for the lack of response to her complaint, contact her to set out the scope of her complaint and investigate and provide a formal response under its complaint’s procedure.