Mrs C complained that Cardiff Council had failed to take action to safeguard Mr A, who is a disabled adult, when he was left unaccompanied by an independent service provider.
The Ombudsman decided that the Council had not adequately acknowledged or apologised for the lack of clarity in its communication with Mrs C regarding the safeguarding concerns and had not updated her on the outcome of its enquiries. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to write to Mrs C within two weeks to clarify and apologise for its communication regarding the safeguarding concerns and provide an update on the outcome of its enquiries.