Report Date


Case Against

Denbighshire County Council


Services for older people

Case Reference Number



Early resolution

Ms B complained that Denbighshire County Council had not provided her with support when she was caring for her partner and had refused to accept a complaint from her.

The Ombudsman found that the Council were justified in not responding to some aspects of her complaint which related directly Ms B’s partner, but that there were components that could be considered, which related directly to her, and responded to. This situation resulted in Ms B experiencing worry, which affected her health.

The Ombudsman contacted the Council and in resolution of Ms B’s complaint it agreed that, within 20 working days, the Head of Adult Services investigate and respond to the five aspects of the complaint, detailed in Ms B’s submission to the Ombudsman, that related directly to her, and provide her with a written response.