Vale of Glamorgan Council
Mrs L complained that Vale of Glamorgan Council had failed to carry out a wellbeing assessment to allow her to apply to the courts for contact .
The Ombudsman found that a formal complaint had been raised with the Council in November 2022 which had not yet concluded. This had caused additional frustration for Mrs L. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Mrs L, explain what went wrong during the complaint process and pay her redress of £100 within 2 weeks.