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Rudeness/inconsiderate behaviour/staff attitude : Cardiff Council

Report date



Rudeness/inconsiderate behaviour/staff attitude


Early resolution

Case ref number


Report type

Early resolution

Relevant body

Cardiff Council

Mr Z complained that Cardiff Council had failed to consider his video footage when it had investigated his complaint.

The Ombudsman decided that there had been an oversight by the Council to consider Mr Z’s evidence and this had caused frustration for Mr Z. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to consider Mr Z’s video footage and provide him with a further complaint response within 4 weeks.