Roads and Transport
Neath Port Talbot Council
Mr T complained about Neath Port Talbot Council’s handling of his complaint about road vibrations.
The Ombudsman decided that the Council had failed to provide regular and meaningful updates and had not issued a Stage 2 complaint response. She said that his caused frustration and uncertainty to Mr T. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to provide an apology and explanation to Mr T for the delay, offer him redress of £125 and issue a complaint response within 4 weeks.