Mr A complained that Valleys to Coast Housing failed to address the repair concerns and provide a final complaint response to the complaint he raised in November 2025.
The Ombudsman found that the complaint file was still open and the Housing Association had not provided the final complaint response.
The Ombudsman said this caused uncertainty and frustration for Mr A and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Housing Association’s agreement to, within 3 weeks, provide the final complaint response, apologise for the delay and explain why this happened.