Ms A complained that Hafod Housing Association had failed to resolve an issue with a cracked wall in her garden. She said the wall had been inspected by a surveyor in August but she had not received any further contact from the Association.
The Ombudsman decided that there had been a delay by the Association to rectify the problem and complete the work needed to the wall. She said this had caused inconvenience and frustration for Ms A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Association’s agreement to apologise to Ms A and provide her with £50 redress in recognition of the delays. The Association also agreed, that within 3 weeks, it would provide Ms A with a written response which sets out the action it will be taking to resolve the issue with the wall.