Mr B complained that scheduled works to replace his floor were being continually cancelled. He complained that he had raised the issue initially in February 2024 and chased the Council on multiple occasions since then.
The Ombudsman found that Mr B had chased the Council on numerous occasions and that he had been without adequate flooring from 27 June until 15 November 2024.
The Ombudsman decided to settle the complaint without an investigation on the basis that within 1 month of issuing the decision letter the Council will:
1. Apologise to Mr B for the delays in completing the work and inconvenience caused by not having a floor from 27 June until 15 November 2024.
2. Award £300 financial redress in line with the policy for delays to repairs.
