Mr A complained that Cardiff Council had failed to complete repairs in his flat.
The Ombudsman considered that there had been avoidable delays in repairing Mr A’s cooker and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to provide within 7 days, an update and explain the situation including an apology for the delay and providing a clear commitment to keep Mr A updated on the progress of the cooker repairs.