Ms A complained because she was unhappy that Cardiff Council had failed to fix a leak in the property above her flat, causing damage to her ceiling.
The Ombudsman noted that the Council had inspected both Ms A’s flat and the property above. The Council informed Ms A that there was no evidence of a leak, but also acknowledged condensation on a ceiling fitting. Ms A informed the Ombudsman that the leak remains and is getting worse. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 2 weeks, carry out a further inspection of the properties to identify the source of the leak, and to inform Ms A of any next steps to betaken. The Council agreed that if it is unable to access the property above within the timeframe it would communicate this with Ms A.