Miss B complained about the action taken by Cardiff Council to address housing repairs required in her property. She also complained about issues with communication about appointments for works to be completed.
The Ombudsman found that although the Council had taken action to address the required works, the issues had been ongoing for a prolonged period of time and Miss B had not been provided a clear plan for works to be completed. In addition, Miss B remained unclear of how information would be communicated to her about appointments for works to be completed at her property.
The Ombudsman sought and gained the Council’s agreement to, within 4 weeks, provide Miss B with a written outline of the work completed at the property over the last 12 months. In addition, it agreed to provide Miss B with a written plan for any further identified works required and when these will take place, including confirmation that damp and mould issues had been resolved. The Council also agreed to provide Miss B with detail of the options for communication methods available with the Council or contractors regarding any future work required.