Miss A complained about the action taken by the Council to address housing repairs and maintenance required in her property, specifically, to address issues with the front door and windows.
The Ombudsman found that there had been some delays with the action taken by the Council to address the issues reported. She considered that this had caused frustration and uncertainty for Miss A. Although a new door had been provided, Miss A reported issues with it and was unsure of the action planned to address this. The Council had planned to investigate concerns with the windows in the property but had not yet confirmed action to address this. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 3 weeks, complete the actions necessary to investigate the issues with the door and windows in the property and provide an action plan for how any identified issues will be addressed. The Council agreed to complete all the necessary work to the front door and windows within 6 weeks.