Report Date


Case Against

Valleys To Coast Housing


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Mrs X complained that the Association left her garden in an unsafe and unusable state for her children to play in, following the attendance of contractors at her home.

The Ombudsman decided that there had been a delay in the Association’s complaint response, which led Mrs X to contact the Ombudsman. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Association’s agreement to issue its complaint response and apologise for the delay. It also agreed to pay Mrs X redress of £100 in recognition of time and trouble.