Report Date


Case Against

Valleys To Coast Housing


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Ms L complained that despite raising concerns with Valleys to Coast Housing, she was left with a poor standard of communication and outstanding repairs to her property.

The Ombudsman concluded that the Association failed to action repairs in a timely manner and failed to keep Ms L updated. She said that this caused delays and frustration to Ms L.

As an alternative to an investigation, the Ombudsman sought and gained the Associations agreement to apologies to Ms L, pay her a time and trouble payment of £50, and provide her with a timeframe for the repairs within 30 working days of the Ombudsman decision letters.