Report Date


Case Against

Valleys To Coast Housing


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Miss X complained about outstanding repair works at her home, and a lack of response to her complaint made several months ago.

The Ombudsman decided that the Association had overlooked the complaint response, which caused delays and frustration for Miss X.

The Ombudsman sought and gained the Association’s agreement to issue its response within 3 weeks, apologise to Miss Xe for the delay, and make a time and trouble redress payment to Miss X of £150.