Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Vale of Glamorgan Council
Ms N complained that the Vale of Glamorgan Council failed to keep her updated with the progress of adapting a property to suit her son’s needs.
The Ombudsman found there had been a gap where the Council failed to communicate its progression to Ms N which caused additional anxiety and frustration.
The Ombudsman sought and gained the Councils agreement to write directly to Ms N and apologise for the failure to keep her updated at a significant time of the process. The Ombudsman decided this action was reasonable and to settle the matter without an investigation.