Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Miss X complained that Trivallis had cancelled and rescheduled operative appointments and she still had outstanding repairs to her shower.
The Ombudsman decided that there had been delays and oversights with the appointments and that Trivallis had closed its file before the repairs had taken place. She said this caused frustration and uncertainty to Miss X. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained Trivallis’s agreement to issue a written apology to Miss X and offer her redress of £100 within 2 weeks.