Report Date


Case Against

Swansea Council


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Mrs F complained that Swansea Council had failed to complete scheduled works on her property. Mrs F further complained that despite contacting the Council for updates, her emails were ignored, and no updates were provided.

The Ombudsman decided that the Council had failed to complete the scheduled works in a timely manner and further failed to provide updates to Mrs F. She said that this caused delays and frustration to Mrs F, however decided to settle this complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to provide a written apology to Mrs F for the delays she encountered and complete the scheduled works within 30 working days of the Ombudsman’s decision letter. The Ombudsman accepted this as a resolution to Mrs F’s complaint.