Mr C complained that Linc Cymru Housing Association refused to move his meter reader into or close to his home, from a locked room in a central location. This meant that Mr C could not easily access his meter readings.
The Ombudsman found that the Association had made the meter room fully accessible to Mr C and its tenants, but failed to explain the reasons for its decision not to move the meter reader.
The Ombudsman sought the Association’s agreement to provide Mr C with a written explanation within one calander month.