Report Date


Case Against

Linc Cymru Housing Association


Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)

Case Reference Number



Early resolution

Mr C complained that Linc Cymru Housing Association refused to move his meter reader into or close to his home, from a locked room in a central location. This meant that Mr C could not easily access his meter readings.

The Ombudsman found that the Association had made the meter room fully accessible to Mr C and its tenants, but failed to explain the reasons for its decision not to move the meter reader.

The Ombudsman sought the Association’s agreement to provide Mr C with a written explanation within one calander month.