Mr X complained that the Association did not respond to his complaint about outstanding works to his garden, which he alleges it verbally agreed to undertake to make it safe for his child.
The Ombudsman contacted the Association, and it agreed to provide a response to Mr X’s complaint within 2 weeks. It also agreed to apologise to Mr X for the delay in providing its response.
The Ombudsman considered this to be a sufficient resolution as an alternative to investigating the complaint.