Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing)
Hafod Housing Association
Ms X complained that Hafod Housing Association failed to complete outstanding repairs to resolve damp, mould and electrical issues at her property.
The Ombudsman decided that there had been shortcomings in the Associations handling of the complaint and concluded that it had closed Ms X’s complaint without first receiving the survey report.
The Ombudsman sought and gained the Association’s agreement to issue Ms X with an apology and pay her redress of £100 within 3 weeks.